Terms of Service — Service-Specific Inquiry (SSI)

Effective Date: January 1, 2026
Last Updated: March 29, 2026

These Service-Specific Inquiry (SSI) Terms act as an addendum to our general Terms of Service. They provide detailed guidelines, expectations, and limitations specific to the three primary categories of logistics inquiries facilitated by Shiftkart Logistics Private Limited: Packers & Movers, Two-Wheeler Transport, and Truck/Goods Transport.

1. General Principles for All Inquiries

Regardless of the service category, the following principles apply to all inquiries submitted through our platform:

• Accuracy is Crucial: The feasibility assessment and subsequent quotation are entirely dependent on the accuracy of the information you provide. Significant discrepancies discovered later may result in revised quotes or service cancellation.
• No Instant Confirmation: Submitting a form generates an inquiry ID; it does not generate a confirmed booking. All requests are subject to manual review and operational availability.
• Right to Decline: Shiftkart Logistics reserves the right to decline any inquiry if the route is unserviceable, the timeline is unfeasible, or the goods are deemed inappropriate for our partner network.

2. Packers & Movers Inquiries

This category covers inquiries related to household shifting, office relocations, and general domestic moving.

2.1. Required Information

To process a Packers & Movers inquiry effectively, users must provide:

• Accurate origin and destination addresses, including floor levels and elevator availability.
• A comprehensive list of major furniture, appliances, and an estimated box count.
• Specific requirements for packing (e.g., standard packing vs. premium multi-layer packing for fragile items).
• Requirements for dismantling and reassembly of specific furniture pieces.

2.2. Service Limitations

• Specialized Items: We do not facilitate the movement of highly specialized items requiring climate control, fine art handling, or extreme heavy machinery (e.g., grand pianos, industrial safes) unless explicitly discussed and agreed upon in writing.
• Customer Responsibilities: Customers are responsible for personally securing cash, jewelry, important documents, and small electronics (laptops, tablets) prior to the arrival of the packing crew.

3. Two-Wheeler Transport Inquiries

This category covers inquiries for the relocation of motorcycles, scooters, and bicycles across cities.

3.1. Required Documentation

For legal and security reasons, the transport of any motor vehicle requires strict documentation. Users inquiring about two-wheeler transport must be prepared to provide copies of:

• The vehicle's Registration Certificate (RC).
• Valid vehicle insurance.
• Valid Pollution Under Control (PUC) certificate.
• Government-issued ID of the sender matching the RC (or an authorization letter if the sender is not the registered owner).

3.2. Preparation and Limitations

• Fuel Policy: The vehicle's fuel tank must be emptied to a minimal level (just enough to drive onto the transport vehicle) to comply with fire safety regulations during transit.
• Accessories: Loose accessories, helmets, and personal items should be removed from the vehicle's storage compartments prior to transport. Shiftkart Logistics is not liable for the loss of items left inside the vehicle.
• Inspection: A detailed condition report (noting existing scratches or dents) will be created at the time of pickup. The customer must sign this report.

4. Truck / Goods Transport Inquiries

This category is designed for commercial freight, bulk goods, and large-scale personal transport requiring dedicated commercial vehicles (e.g., Tata Ace, Eicher, multi-axle trucks).

4.1. Commercial Compliance

For B2B inquiries, users must ensure all commercial documentation is in order before pickup:

• Accurate Tax Invoices and E-Way Bills (if the consignment value exceeds the government-mandated threshold).
• Delivery Challans and specific handling instructions.

4.2. Loading and Unloading

• Labor Provision: Unless explicitly requested during the inquiry phase and included in the quotation, the provision of labor for loading and unloading commercial freight is the responsibility of the sender and receiver, respectively. The quoted price typically covers transportation only.
• Detention Charges: Commercial vehicles operate on strict schedules. If a vehicle is detained at the loading or unloading point beyond a reasonable free-time window (usually 2 hours), standard detention charges will apply.

5. Integration with General Terms

These SSI Terms are designed to complement our primary Terms of Service. In the event of any direct conflict between these SSI Terms and the general Terms of Service regarding a specific service detail, these SSI Terms shall take precedence. All matters relating to liability, payment, and dispute resolution remain governed by the respective comprehensive policies.