Payment Policy

Effective Date: January 1, 2026
Last Updated: March 29, 2026

This Comprehensive Payment Policy outlines the financial procedures, billing practices, and payment expectations associated with services facilitated through the Shiftkart Logistics platform. We prioritize transparency and clarity in all financial interactions to ensure a seamless experience for our users.

1. Inquiry Phase: Zero Financial Commitment

1.1. Free Submissions: The core function of our website is to receive and evaluate logistics inquiries. Submitting any form, request, or inquiry through shiftkartlogistics.site is 100% free of charge.

1.2. No Data Collection: We do not require, request, or store any sensitive financial data—such as credit card numbers, debit card details, bank account information, or UPI IDs—during the inquiry submission process.

1.3. Beware of Fraud: Shiftkart Logistics will never ask for payment simply to review an inquiry. If you receive a communication claiming to be from us demanding an upfront fee to process your initial request, please report it immediately to our support team as it is likely fraudulent.

2. Quotation and Pricing Structure

2.1. Customized Quotes: Because every logistics requirement is unique, we do not offer standardized, flat-rate pricing on our website. After reviewing your inquiry, our team will contact you to discuss the specifics and provide a customized, detailed quotation.

2.2. Inclusions and Exclusions: Your quotation will clearly outline all anticipated costs, which may include transportation charges, labor for loading/unloading, packing materials (if requested), and applicable taxes (GST). We strive to identify any potential exclusions or variable costs (such as waiting times or multi-point drops) upfront.

2.3. Quote Validity: Unless otherwise specified, quotations provided by our team are valid for a period of 7 days from the date of issuance, subject to vehicle availability.

3. Payment Scheduling and Terms

Once a quotation is accepted and a service arrangement is finalized, the following payment schedules typically apply:

3.1. Standard Local Services (Intra-city)

For standard local relocations and short-distance goods transport, payment is generally collected upon the successful completion of the service. You will be required to settle the invoice immediately after the goods have been delivered and unloaded at the destination.

3.2. Long-Distance and Inter-city Services

For long-haul transportation, specialized handling, or inter-city moves, the payment structure is divided to cover initial operational expenses:

• Advance Payment (Token Amount): A percentage of the total estimated cost (typically ranging from 10% to 30%, depending on the scope) may be required as an advance payment to confirm the booking, secure the vehicle, and cover immediate dispatch costs like fuel and tolls.
• Balance Payment: The remaining balance must be paid prior to or immediately upon the final delivery of the goods at the destination, as specified in your final agreement.

3.3. Commercial and Corporate Accounts

For registered corporate clients with ongoing logistics needs, customized billing cycles and credit terms (e.g., Net 15 or Net 30 days) may be established subject to credit approval and a separate corporate service agreement.

4. Accepted Modes of Payment

To ensure security and convenience, Shiftkart Logistics accepts the following verifiable payment methods:

• Unified Payments Interface (UPI): Google Pay, PhonePe, Paytm, BHIM, and other standard UPI applications.
• Bank Transfers: Direct transfers via NEFT, IMPS, or RTGS to our designated corporate bank account.
• Credit and Debit Cards: Accepted via secure payment links provided by our team.
• Cash Payments: Cash is accepted only for minor transactions and is subject to strict regulatory limits. A formal receipt will be issued immediately for any cash transaction.

Note: We strongly advise against making cash payments to drivers or handling staff without prior authorization from the Shiftkart Logistics central team.

5. Invoicing, Taxes, and Documentation

5.1. GST Compliance: Shiftkart Logistics Private Limited operates in strict compliance with Indian tax laws. All finalized services will attract the applicable Goods and Services Tax (GST). The GST amount will be clearly itemized on your quotation and final invoice.

5.2. B2B Invoicing: If you require a B2B invoice to claim Input Tax Credit (ITC), you must provide your valid GSTIN and registered billing address before the invoice is generated.

5.3. Digital Invoices: All invoices and payment receipts will be transmitted digitally via email or secure messaging platforms to the contact details provided during the inquiry.

6. Handling of Extra Charges

While we aim for comprehensive initial quotes, certain unforeseen circumstances may incur additional charges. These are always discussed with the user before application:

• Waiting Charges: If the transport vehicle is delayed at the pickup or drop-off location due to the customer's unreadiness.
• Inventory Changes: If the actual volume or weight of goods significantly exceeds what was declared in the initial inquiry.
• Access Issues: If unforeseen access issues (e.g., broken elevators, narrow staircases requiring extra labor) are encountered at the site.

7. Dispute Resolution and Contact

If you identify any discrepancy in your quotation, invoice, or payment processing, please raise the issue within 48 hours of receipt. We are committed to resolving financial disputes amicably and promptly.

For any payment-related inquiries, please contact our billing department: