Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Shiftkart Logistics Private Limited ("Shiftkart Logistics," "we," "us," or "our") operates the website shiftkartlogistics.site. This Privacy Policy explains how we collect, use, store, and protect personal information that you provide to us when using our website and submitting inquiries through our forms.

1. Information We Collect

When you use our website or submit an inquiry form, we may collect the following types of information:

• Personal Identification Information: Full name, mobile number, email address (optional), and any other contact information you voluntarily provide.
• Service Inquiry Details: Service type (Packers & Movers, Two Wheelers, Trucks), pickup city, drop city, moving date, item category or load type, weight/volume estimates, special handling requirements, and additional notes or specifications about your requirement.
• Technical Information: IP address, browser type, device type, operating system, device identifiers, pages visited, time spent on pages, referral sources, and clickstream data collected through server logs and analytics tools.
• Device & Location Data: Device information, approximate location based on IP address (not precise GPS), and device identifiers for analytics and fraud prevention purposes.
• Cookies & Tracking Technologies: Our website uses cookies, web beacons, and similar technologies to enhance functionality, remember preferences, and collect usage analytics (see Section 6 below).
• Communication Records: If you contact us via email, phone, or messaging, we may retain records of those communications.

Note: We do not collect sensitive personal information such as payment card details, bank account information, or biometric data through our website. Payment-related information is handled separately through secure payment gateways when applicable.

2. How We Use Your Information

We use the information you provide for the following specific purposes:

• Inquiry Processing & Assessment: To review your logistics inquiry, assess feasibility, determine service scope, and identify appropriate service partners or providers for your requirement.
• Direct Contact & Communication: To contact you via phone, email, SMS, or WhatsApp to discuss your inquiry, clarify details, provide quotations, confirm service availability, and provide updates on your request status.
• Service Delivery & Coordination: To share relevant details with logistics partners, transporters, or service providers who will assist in fulfilling your requirement (only information necessary for service delivery is shared).
• Website Improvement & Analytics: To analyze user behavior, understand how visitors interact with our website, identify technical issues, and optimize website performance and user experience.
• Record Keeping & Compliance: To maintain records of inquiries for internal operational purposes, audit trails, dispute resolution, and compliance with applicable laws and regulations.
• Fraud Prevention & Security: To detect, prevent, and investigate fraudulent activities, unauthorized access, spam submissions, and other security threats.
• Legal & Regulatory Compliance: To comply with applicable laws, regulations, court orders, government requests, and other legal obligations.
• Business Analytics & Reporting: To generate anonymized reports on inquiry trends, service demand, geographic distribution, and other business insights.

Important: We do not use your information for unsolicited marketing, promotional purposes, or third-party advertising without your explicit consent. You may opt out of non-essential communications at any time.

3. How We Share Your Information

We do not sell, rent, lease, or trade your personal information to third parties for marketing or commercial purposes. However, we may share your information in the following limited circumstances:

• Service Partners & Logistics Providers: We share relevant inquiry details with logistics service partners, transporters, or vendors who may assist in fulfilling your requirement. This sharing is limited to information necessary for service delivery and is subject to confidentiality agreements. Partners are required to maintain the same level of data protection as we do.
• Internal Team Members: We share information with authorized internal team members (customer service, operations, management) who need access to process, review, and respond to your inquiry.
• Legal & Regulatory Requirements: We may disclose information if required by law, regulation, court order, government authority, or law enforcement agency. We will provide notice of such disclosure unless legally prohibited.
• Business Transfers: In the event of merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
• Fraud Prevention & Security: We may share information with fraud prevention services, security providers, or law enforcement to detect, prevent, and investigate fraudulent or illegal activities.
• Your Explicit Consent: We may share your information with third parties only when you explicitly authorize us to do so.

Data Processing Agreements: All third parties who receive your information are bound by confidentiality agreements and are required to use your information only for the purposes specified and in accordance with applicable data protection laws.

4. Data Retention

We retain your personal information for different periods depending on the purpose and context:

• Active Inquiry Processing: While your inquiry is being processed and for 12 months after completion, closure, or final communication regarding your request.
• Inactive Inquiries: For 6 months from the date of submission if no further action is taken or communication occurs.
• Legal & Compliance Records: For 5 years as required by Indian tax laws, business regulations, and statutory obligations.
• Server Logs & Technical Data: Automatically deleted after 90 days unless required for security investigations.
• Communication Records: Retained for 12 months for dispute resolution and quality assurance purposes.
• Analytics Data: Aggregated and anonymized data is retained indefinitely for business analytics; personally identifiable analytics are deleted after 12 months.

After the applicable retention period, we securely delete or permanently anonymize your information unless we are legally required to retain it. For detailed information on data retention and deletion procedures, please refer to our Data Retention Policy.

Right to Deletion: You may request deletion of your personal information at any time, subject to legal and operational requirements. Please contact us using the details in Section 8.

5. Data Security

We implement comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmission between your device and our servers is encrypted using HTTPS (SSL/TLS) protocol.
• Access Control: Personal information is accessible only to authorized personnel who have signed confidentiality agreements and received data protection training.
• Secure Storage: Data is stored on secure servers with password protection, firewalls, and intrusion detection systems.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks.
• Incident Response: We have documented procedures to respond to and investigate any suspected data breaches or security incidents.
• Backup & Recovery: We maintain secure backups of data to ensure recovery in case of data loss or system failures.
• Employee Training: All employees handling personal data receive regular training on data protection, privacy practices, and security protocols.

Security Limitation: While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of any passwords or access credentials you use.

Data Breach Notification: In the unlikely event of a data breach that compromises your personal information, we will notify you within 72 hours of discovery, provide details of the breach, and advise on steps you can take to protect yourself.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, improve user experience, and collect analytics data:

• Essential/Functional Cookies: Required for basic website functionality such as page navigation, form submission, session management, and security features. These cookies are necessary for the website to operate properly.
• Analytics Cookies: Used to collect anonymized usage data including which pages are visited, how long users spend on pages, which links are clicked, and referral sources. This data helps us understand user behavior and improve website performance. Analytics data is aggregated and does not personally identify you.
• Preference Cookies: Store your preferences such as language selection, display preferences, and form data to provide a personalized experience on repeat visits.
• Tracking Pixels/Web Beacons: Small transparent images embedded in pages to track page visits and user interactions for analytics purposes.

Cookie Management: You can manage or disable cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect website functionality and your experience. Instructions for managing cookies are available in your browser's help menu.

Third-Party Analytics: We may use third-party analytics services (such as Google Analytics) to collect and analyze website usage data. These services may set their own cookies on your device. Please review the privacy policies of these third-party services for their data practices.

Do Not Track: Some browsers include a "Do Not Track" feature. Our website currently does not respond to Do Not Track signals, but you can use browser settings to control cookies and tracking.

7. Third-Party Links & External Websites

Our website may contain links to third-party websites, including social media platforms, partner websites, and external resources. Please note:

• No Responsibility: We are not responsible for the privacy practices, content, security, or functionality of third-party websites. We have no control over how external websites collect, use, or protect your information.
• External Privacy Policies: Each third-party website has its own privacy policy and terms of service. We strongly encourage you to review these policies before providing any information to external sites.
• Linking Does Not Imply Endorsement: Links to third-party websites do not constitute endorsement or approval of those sites or their practices.
• Your Responsibility: You are responsible for reviewing the privacy policies and terms of service of any external websites you visit through links from our site.

8. Your Rights & Data Subject Requests

Under Indian data protection laws and international privacy standards, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of all personal information we hold about you in a structured, commonly used, and machine-readable format.
• Right to Correction: You can request correction of inaccurate, incomplete, or outdated personal information.
• Right to Deletion ("Right to Be Forgotten"): You can request deletion of your personal information, subject to legal and operational requirements. We will delete your information unless we are required to retain it by law.
• Right to Data Portability: You can request your personal information in a portable format that can be transferred to another service provider.
• Right to Withdraw Consent: If you have provided consent for data processing, you can withdraw that consent at any time. We will cease processing your information for that purpose, except where required by law.
• Right to Restrict Processing: You can request restriction of data processing in certain circumstances, such as when you dispute the accuracy of information.
• Right to Object: You can object to processing of your information for marketing, analytics, or other non-essential purposes.
• Right to Lodge a Complaint: You have the right to lodge a complaint with relevant data protection authorities if you believe your rights have been violated.

How to Exercise Your Rights: To exercise any of these rights, please contact us with specific details of your request:

• Email: privacy@shiftkartlogistics.site
• Postal Address: Shiftkart Logistics Private Limited, 17/69, West Punjabi Bagh, Punjabi Bagh, Delhi, 110026, India
• Phone: +91-9877-865363 (during business hours)

Response Timeline: We will respond to your request within 30 days of receipt. If your request is complex or requires additional information, we may extend this period by up to 60 days with notification to you.

Verification: We may request verification of your identity before processing your request to ensure we are communicating with the authorized data subject.

9. International Data Transfers

Your personal information is primarily collected, stored, and processed in India. If we transfer your information internationally, we implement appropriate safeguards including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions where applicable
• Your explicit consent for cross-border transfers

By using our website, you consent to the transfer of your information to India and other countries where we operate, subject to the protections described in this policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if the changes significantly affect your rights
• Obtain your consent if required by applicable law

We encourage you to review this policy periodically to stay informed about how we handle your information. Your continued use of the website following publication of changes constitutes your acceptance of the updated policy.

11. Consent & Acknowledgment

By using our website and submitting your information through our inquiry forms, you:

• Acknowledge that you have read and understood this Privacy Policy
• Consent to the collection, use, storage, and handling of your information as described in this policy
• Consent to contact by Shiftkart Logistics and its service partners regarding your inquiry
• Confirm that you have the authority to provide the information you submit
• Accept that you are responsible for maintaining the accuracy of information you provide

12. Contact & Grievance Redressal

Data Protection Officer: For privacy-related concerns, grievances, or to exercise your data subject rights, please contact our Data Protection Officer:

Grievance Resolution Process: We will acknowledge receipt of your grievance within 5 business days and provide a resolution within 30 days. If you are not satisfied with our response, you may escalate your complaint to relevant data protection authorities.

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